FAQ

❓ Frequently Asked Questions | Relaxvio

Welcome to Relaxvio’s FAQ section!
Here you’ll find answers to the most common questions about your orders, shipping, returns, and more.

🛍️ 1. How do I place an order?

Simply browse through our store, add your favorite products to the cart, and complete checkout securely using your preferred payment method.

⏱️ 2. How long does order processing take?

Orders are usually processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you’ll receive an email with your tracking number.

🚚 3. How long does shipping take?

Standard Shipping: 7–12 business days
Express Shipping: 5–10 business days

Shipping times may vary slightly due to weather, holidays, or carrier delays.

💳 4. What payment methods are accepted?

We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, and other secure payment options available at checkout.

🔄 5. Can I cancel or modify my order?

Yes, but only if your order hasn’t been shipped yet.
Please contact us at support@relaxvio.com within 6 hours of placing your order.

💰 6. What is your return policy?

We offer a 30-day return guarantee.
Items must be unused, undamaged, and in original packaging.
You can learn more on our Refund Policy page.

📦 7. Where do you ship?

Currently, we only ship within the United States.
We’re working to expand our international shipping soon!

🧾 8. How can I track my order?

After your order ships, we’ll send you a tracking link via email.
You can also log in to your Relaxvio account to check your order status anytime.

🏠 9. What if I entered the wrong address?

If your order hasn’t shipped, contact us immediately at support@relaxvio.com to update it.
If it’s already shipped, you may need to cover reshipment costs.

💬 10. How can I contact Relaxvio support?

We’re here to help!
📧 Email: support@relaxvio.com
📞 Phone: +1 (984) 378-9163
📍 Address: 25702 Aldine Westfield Rd, Suite 1052, Spring, Texas 77373, USA

✨ Relaxvio Promise:
We aim to make every experience peaceful, simple, and stress-free — because your comfort is our mission. 💚